Elevate Operations Beyond Limits with AI Automation Services
Why you Need a Healthy CRM ?
- Struggling to Keep Up with Lead Flow ?
- Seek Filtered Customer Information ?
- Not able to Prioritize Customer Requests?
- Customer Service Issues
- Employees Following Up Mundane Tasks?
- Reports & Forecasting Issues?
- Growth Tracking?
Get best from CRM: Data is the Key
- Data organization: Keeping contact details, client data, and queries in order
- Reminders: Setting reminders for follow-ups.
- Meeting organization: Helping to organize meetings without conflicts
- Personalized Information to align with the needs of your business and the workplace dynamic.
- Identify potential clients – Engage existing customers and highlight opportunities to reconnect
- Mechanized reminders - ensure that no is forgotten
- Streamline your communication initiatives and - Improve client service.
Touch is a Support & Contact CRM that helps store information, history and help you with reports to analyze future trends. Contacts can be added manually or Integrated through our Lead generation system– imported into the CRM, or converted from leads.
Things you can do with Touch CRM
Add Contacts manually or imported or converted from leads
Socially Connect & Engage with your Customer Base.
Analyze customer data and engage sales, marketing, and customer service teams.
Services will also later include features like pipeline management, email automation, & sales power dialer.
Other Critical Functions
Unified customer view
Access to all customer interactions, including past purchases, support tickets, emails, calls, in one place.
Unified customer view
Access to all customer interactions, including past purchases, support tickets, emails, calls, in one place.
Personalized service
Leverage customer data to tailor responses and provide a more personalized experience.
Personalized service
Leverage customer data to tailor responses and provide a more personalized experience.
Issue tracking
Efficiently manage support tickets, assign them to appropriate agents, and monitor progress through the resolution process.
Issue tracking
Efficiently manage support tickets, assign them to appropriate agents, and monitor progress through the resolution process.
Knowledge base access
Provide easy access to product information and frequently asked questions to help agents answer queries accurately.
Knowledge base access
Provide easy access to product information and frequently asked questions to help agents answer queries accurately.
Omnichannel support
Manage customer interactions across multiple channels like phone, email, live chat, and social media within a single platform.
Omnichannel support
Manage customer interactions across multiple channels like phone, email, live chat, and social media within a single platform.
Social Integration
Connect to your customer interactions over social media and download leads and prioritize your next step engaging with your key customers.
Social Integration
Connect to your customer interactions over social media and download leads and prioritize your next step engaging with your key customers.
Contact Us
Financial Services
Track Lead Upto closures.
Manage Collections & Status
Monitor productivity & ROI.
Track performance for employees & customers
Manage Agents
Construction
Track Marketing calls.
Create history.
Monitor & track performance.
Filter, Demographics and Status.
Manage Collections.
Monitor ROI of your teams.
BPO-Call Center
Track leads
Follow Priority cases
Track productivity
Measure ROI
Track performance agents.
Automate general requests of key customers.
SME
Store customer information
Track agent history
Store your inventory details
Lead management
Campaign.
Agent Training.